Shipping policy

Last updated: 19 August 2026

This Shipping Policy applies to orders placed through getcatakor.com.

Shipping Destinations and Cost

We currently ship to addresses in the United States and the United Kingdom.

Standard shipping is free for orders delivered to supported United States and United Kingdom addresses. Any optional expedited or special service, if available, will be displayed with its price at checkout.

Processing and Dispatch

Orders are prepared for dispatch as soon as reasonably possible. Processing time varies according to product availability, the fulfilment location, weekends, public holidays, product launches, high-demand periods and whether an address or payment requires verification.

When an order has been dispatched, we will send a confirmation email with tracking information where tracking is available.

Estimated Delivery

Estimated delivery is 5–8 business days after dispatch for standard shipping to the United States and United Kingdom.

Delivery estimates are not guarantees. Carrier disruption, customs procedures, weather, public holidays, remote destinations, incorrect addresses and events outside our reasonable control can cause delays. We will provide material delay information when it is reasonably available to us.

Fulfilment Locations and Split Shipments

We work with third-party logistics and fulfilment partners. Depending on product availability and the delivery destination, an order may be dispatched from different domestic or international fulfilment facilities. The dispatch location does not change the identity of the seller or the customer's applicable consumer rights.

Items in the same order may arrive in separate parcels. If an order is split, no additional standard shipping charge will be added.

Customs, Duties and Import Charges

CataKorStore will cover applicable import duties or customs charges for supported United States and United Kingdom deliveries. If a carrier or customs authority unexpectedly requests payment, contact support@catakor.store before paying whenever possible. If you must pay to prevent a parcel from being returned or delayed, retain the official receipt and contact us so that we can review and reimburse verified eligible charges.

Customers remain responsible for providing any information reasonably required by customs or the carrier.

Address Accuracy and Delivery

Customers must provide a complete and accurate delivery address. Contact us immediately if an address needs to be corrected. We cannot guarantee changes after processing or dispatch has begun.

If a parcel is returned because an address was incomplete, incorrect or refused, we may require confirmation of the correct address before reshipping. Additional costs caused by customer-provided address errors may be charged where permitted by law.

Delayed, Lost or Damaged Parcels

If tracking has not updated, the estimated delivery period has passed, or the parcel arrives damaged, email support@catakor.store with the order number and relevant photographs or tracking information. We will work with the carrier or fulfilment partner and provide an appropriate remedy where the order is confirmed lost, damaged or incorrectly delivered.