Refund policy
Last updated: 19 August 2026
CataKor is operated by GetCataKor (“CataKorStore”, “we”, “us” or “our”). We want customers to receive products that are correct, safe and in good condition. This policy explains when returns, replacements and refunds are available.
30-Day Money-Back Guarantee and Return Window
You may request a return or refund under our Money-Back Guarantee within 30 days after your order is delivered.
If you have opened and tried a product but are dissatisfied, you may request a refund under the 30-day Money-Back Guarantee. Because our products are ingestible supplements, opened or unsealed products must not be physically returned. We may request reasonable information about the product and your experience to verify and process the claim.
If a product is unopened, it may be physically returned when it is unused, sealed, in its original packaging and in a condition suitable for resale.
Proof of purchase is required.
Requesting a Return
Before sending anything, email support@catakor.store with:
- your name and order number;
- the product you want to return;
- the reason for the request; and
- photographs where the product is damaged, defective or incorrect.
If an unopened-product return is approved, we will provide return instructions and the correct return destination for that order. Products may be fulfilled through different logistics facilities, so there is no single public warehouse address. Do not send returns to our registered office unless we specifically instruct you to do so. Unauthorised returns might not be received or refunded.
Do not send back an opened or unsealed supplement. Approved Money-Back Guarantee claims for opened products are processed without a physical return.
Return Shipping
For an eligible return of an unopened product, the customer is responsible for return shipping costs unless applicable law requires otherwise. We recommend using a tracked service because the customer remains responsible for the parcel until it reaches the designated return location.
If an item is faulty, damaged in transit or incorrectly supplied, we will provide an appropriate remedy and cover reasonable return costs where a return is required.
Damaged, Defective or Incorrect Orders
Please inspect your order when it arrives. Contact us as soon as reasonably possible if an item is damaged, defective, missing or incorrect. Providing photographs of the parcel, shipping label and product will help us investigate promptly.
Nothing in this policy limits rights relating to faulty, unsafe or misdescribed goods under applicable consumer law.
Refunds
For an unopened product, we will notify you whether the refund is approved after the eligible return is received and inspected. For an opened product, we will notify you after reviewing the Money-Back Guarantee request. Approved refunds are issued to the original payment method.
The refund is based on the amount actually paid for the eligible product after any discount. Original or premium shipping charges are not refunded for voluntary returns except where applicable law requires a refund of standard delivery charges. Taxes, duties and other charges are handled as required by applicable law and the payment or tax system used for the order.
We aim to issue approved refunds within 14 days after receiving the returned product or acceptable evidence that it has been sent, where applicable. Your bank or payment provider might require additional time to display the refund.
Cancellations and Statutory Rights
Contact us promptly if you want to cancel or change an order. We cannot guarantee cancellation after processing or dispatch has begun.
Customers might have additional mandatory cancellation and refund rights based on where they live. For example, eligible UK online purchases generally include a statutory cancellation period. Exceptions can apply to sealed goods that are not suitable for return for health-protection or hygiene reasons after they have been unsealed. Nothing in this policy removes mandatory consumer rights.
Contact
Email: support@catakor.store